Frequently asked questions
What is College Care Club (CCC)?
What is a CCC Box?
Who are CCC Boxes for?
Why the CCC Box?
Oh let me count the ways!
Leaving the frustration of what to put in the perfect spirit care package to us.
An awesome way to get both licensed gear and local goodies that help support the university and its local community.
The only box that gives you custom licensed items that you will only find in this box.
Easy way to receive unique collegiate licensed gear once you have left the university’s community.
Savings on a bundle of collegiate licensed items.
Great way to give back and support your university and it’s local community.
What comes in the box?
- STUDENT BOX: includes a combination of at least 1 licensed collegiate gear, yummy snacks, and/or local gift certificates/coupons representing the spirit of the university's community.
- FAN BOX: includes a combination of at least 4 licensed collegiate items, fan must-haves, and/or memorabalia.
Will I know what comes in each box?
What is the Shipping Schedule for the Quarterly Box?
For Alumni/Fan Subscriptions:
Our yearly quarters: Jan-Mar, Apr-Jun, Jul-Sept, Oct-Dec
All orders placed by the 4th day of the 2nd month in each quarter (with Jan-Mar starting the 1st qtr of the year) will be received by the end of the end of the 2nd month in the qtr (We strive to have them shipped by the 3rd week). All orders placed after the 4th day of the 2nd month in each quarter will be received by the end of the 2nd month in the following qtr. (Ex. If you are in the 1st qtr of the year (Jan-Mar), orders placed by 2/4 or before will be received by the end of Feb. Orders placed on 2/5 or after will be received by the end of May - 2nd month of the following qtr).
Shipments take place in Feb, May, Aug, and Nov.
Most shipments are shipped around the 3rd week of the 2nd month but may vary. Our goal is for all shipments to be received in the 2nd month.
Shipment schedule (by thend of each month):
Aug: Welcome Box
Nov: Finals Box
Feb: Valentine's Box (by Valentine's)
Apr: Finals Box
Orders placed by the 5th day of the month will ship by the end of the month. Any orders after this day may ship in the following month.
What comes in an Individual CCC Box?
If available, same thing that comes in the subcription boxes:
Student boxes include 1-3 licensed items, snacks and optional personal message.
Alumni/Fan boxes include at least 4 school licensed items, memorabalia and/or fan must-have items.
What is the Billing Cycle of a Subscription?
What if I do not want a box every quarter?
May I send the subscription as a gift?
Absolutely! Just make sure you choose the gift option during checkout.
If I purchase an annual subscription and decide that I want to cancel after the first quarter, will I receive a prorated refund?
We want our customers fully satisfied, so if you cancel a subscription after 1 quarter before the regular billing period of the quarter (1st day of the 1st month), then you will receive a refund for the other unused months. (Ex. You order an annual subscription on Jan 3. You decide to cancel on Jan 23. We will then refund you 3 quarters (rest of the quarters in your annual subscription) of the paid subscription because it was cancelled before Apr 1 - next billing cycle. If you cancelled on Apr 1 or after then you will only receive a 2-quarter refund but will still receive the 2nd quarter's box.)
What is College Care Academy?
What is the Shipping Schedule for the Individual Box?
Unless otherwise stated on the site, ALL individual Box orders must be placed by the 5th of every month will ship by the 30th of that month. Any orders after this day ships by 3rd week of the following month. Many times, we are able to ship them out much sooner even if placed after the 5th. Please contact us for urgent needs :)
What subscriptions are available?
You can purchase 2 different types of subscriptions with either the student or fan boxes:
Quarterly Subscriptions: One box shipped every 3 months & billed every 3 months
Annual Subscriptions: One box shipped every 3 months & billed once a year (one payment for 4 boxes throughout the year)
How do I manage my Account?
Log into your account by going to this link (copy and paste in browser): https://www.subbly.co/account/auth/login?store_id=5358
How do I update the Address on the Account?
1. Log into your account by going to this link (copy and paste in browser): https://www.subbly.co/account/auth/login?store_id=5358
How do I update my Payment information?
How do I pause/cancel my shipments?
How do I update the Personal Message and Survey Choices for my Subscription?
Is the ordering secure?
Your orders are 100 percent secure. We encrypt all transactions with Secure Sockets Layer (SSL), CyberCash, CyberCoin, and vPOS to protect all orders.
What are the shipping methods available?
What is your return policy?
We do not accept any returns. We will replace an item (if applicable): We only replace items if they are defective or damaged due to the fault of College Care Club. If a replacement is needed, you may email firstname.lastname@example.org.
Why do you need my email address?
So we can contact you with any issues with your order. We will also send your tracking number for your order to your e-mail address.
Do I need an account to buy stuff?
No, you may place an individual order where ever applicable.